Customer Service (Contact Centre) | Bank | Contract up to $3800

Role Overview

To provide one-stop customer services across all channels of communications and to cross sell bank’s products and services whenever the opportunity arises.
 

Key Accountabilities & Responsibilities
 

• To consistently meet the Customer Centre targets set (KPIs) without compromising quality of service delivery
• To ensure accuracy and compliance for all customers’ requests
• To successfully cross-sell the Bank’s products and services
• To adhere to professional standards of behaviour & conduct when dealing with customers & fellow CSOs.
• Flexibility in work deployment when business needs arise
• Support and protect the company brand by creating positive discussions in the social media community and to ensure message consistency across the different online platforms

Job requirement

• Min Diploma or Degree in any field
• Possess high-quality customer service skills and a professional communication style
• Candidates with no experience are open to apply
• Able to commit to Staggered Shift Schedule (with shift allowance)
• Shift pattern (inclusive of weekend and public holidays):
  AM shift -  8am to 5pm, 9am to 6pm, 10am to 6pm, 11am to 8pm
  PM shift – 1pm to 10pm, 2pm to 11pm, 3pm to 12midnight
  1 weekday off, 1 weekend off